TRIP CANCELLATION & MEDICAL INSURANCE

Trip cancellation/interruption and medical travel insurance is available for visitors to Canada and Canadians. For your peace of mind, and to avoid any financial hardship that an unexpected cancellation, interruption or medical emergency could cause, we strongly recommend contacting Uniglobe Specialty Travel to receive trip insurance details and a quote.

CANCELLATION POLICY

We understand that occasionally things come up that prevent our guests from joining us. Therefore please pay careful attention to the CMH cancellation policy.

NOTE: We strongly encourage you to purchase trip cancellation insurance that will cover circumstances that would necessitate you having to cancel your trip with us.

Cancellation Notice Actions Rebooking Fee
12 weeks + Transfer the deposit to any new trip within the calendar year (if final payment has been made, it is refundable less the deposit $250 rebooking fee
4-12 weeks Transfer funds to any new trip within the same winter season $500 rebooking fee
Transfer funds to any new trip within the same calendar year 20% deposit rebooking fee
Less than 4 weeks Transfer funds to any new trip within the same winter season $1500 rebooking fee
Transfer funds to any new trip within the same calendar year 50% rebooking fee

2019-2020 Trip Date information
Calendar Year: January 1, 2020 - December 31, 2020
Winter Season: December 1, 2019 - May 1, 2020

IF YOU CANCEL YOUR TRIP MORE THAN 12 WEEKS PRIOR TO THE TRIP START DATE, YOU CAN:
1 - Transfer your funds paid to a new trip within the calendar year, less a $250 change fee;
2 - Find a space replacement for the booking and incur no financial penalties*.

IF YOU CANCEL YOUR TRIP WITHIN 5-12 WEEKS PRIOR TO THE TRIP START DATE, YOU CAN:
1 - Transfer your funds paid to a new trip within the same winter season, less a $500 rebooking fee;
2 - Transfer your funds paid to a new trip within the calendar year, less a 20% rebooking fee;
3 - Find a space replacement for the booking and incur no financial penalties*.

IF YOU CANCEL YOUR TRIP 4 WEEKS OR LESS PRIOR TO THE TRIP START DATE, YOU CAN:
1 - Transfer your funds paid to a new trip within the same winter season, less a $1,500 rebooking fee;
2 - Transfer your funds paid to a new trip within the same calendar year, less a 50% rebooking fee;
3 - Find a space replacement for the booking and incur no financial penalties*.

* Space Replacements: It is the responsibility of the guest, not CMH, to find a valid space replacement. For safety reasons, a valid space replacement is subject to the new guests’ weight and ski ability being appropriate for the program they are joining. Once our Guest Services team confirms a valid space replacement, the cancelled guest will incur no financial penalties and can apply funds to another trip with CMH or receive a refund. For cancellations made more than 12 weeks prior to the trip start date, the cancelled guest has 7 days to find a valid space replacement. For cancellations made within 12 weeks prior to the trip start date, the cancelled guest has 48 hours to find a valid space replacement.

Exclusive Trip Cancellation Poilicy
Should you have to cancel your space on this exclusive trip, any funds paid are deemed to be cancellation fees at the time of cancellation but can be transferred to a space replacement on the same trip. Once the space replacement has paid in full, we would be happy to offer a full refund. Funds are not transferrable to another CMH trip.

Private Trip Cancellation Policy
In the event of your whole group cancelling, you can move the deposit to a new private trip within the same winter season, subject to availability. If one individual on the trip cancels, the remaining group or cancelled guest is responsible for finding a space replacement. If a space replacement cannot be found, the remaining guests are financially responsible for the cancelled space. The funds cannot be transferred to another season, bookings in other areas for non-private weeks, or to cover the final payment of another private group booking. Final payment is due 12 weeks prior to the trip and is non-refundable.

Cancellation Notice Actions Rebooking Fee
12 weeks + Transfer 50% of the deposit to any new private trip within the same season (if final payment has been made, it is refundable less the deposit) 50% of the deposit
Unable to come at all 100% of the deposit
5-12 weeks Transfer 50% of funds to any new private trip within the same winter season 50% of the total cost
Unable to come at all 100% of the total cost
4 weeks or less Transfer 25% of funds to any new private trip within the same winter season 75% of the total cost
Unable to come at all 100% of the total cost

Winter Season: December 1, 2019 – May 1, 2020

Cancellation Policy note:
If you do not file an insurance claim and wish to use these cancelled funds, a new booking must be made with our CMH Sales Team by May 8th, 2020 for all cancelled bookings from the 2019-20 season. After this date, all funds paid become non-transferable and will be taken as cancellation fees.

NON-SKIER CANCELLATION POLICY

If a non-skier cancels their trip, funds paid are non-refundable but fully transferable to any new skiing, hiking or non-skier booking according to the following policy:

Cancellation Notice Options
12 weeks + Transfer deposit to any new trip within the season or the following season; if final payment has been made, it is refundable less the deposit
12 weeks or less Transfer full payment to any new trip within the season or the following season
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